Marketing and Sales Don’t Have to Be Enemies

By |2022-10-31T10:51:47-04:00September 13th, 2022|Categories: Marketing|Tags: , , , |

I’ve long found it amusing (and amazingly frustrating) that the two departments focused on driving most companies’ revenues are rarely in sync with one another. Often, their conflicts rise to the level of sworn enemies. Instead of taking a symbiotic approach, both departments avoid and sidestep each other, impairing their success and that of their employers. [...]

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Here’s Why We Can’t Communicate

By |2022-08-23T16:26:04-04:00August 16th, 2022|Categories: Communication|Tags: , , |

I learned a long time ago that a large part of serving as the marketing partner for companies is acting as a translator and cultural attaché. No, I’m not multilingual or an expert in etiquette, but so much of what we do involves bridging gaps between people. In fact, it’s rare to find a company or [...]

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Split Testing Can Help You Pinpoint Your Market Focus

By |2022-07-10T20:08:24-04:00July 7th, 2022|Categories: Email Marketing|Tags: , , |

There’s an old-fashioned marketing tool that’s become even more powerful in our age of digital marketing. It’s called split testing, and it can help you refine your marketing efforts so they become far more effective. Some of today’s companies are unfamiliar with split testing (also referred to as A/B split testing) or assume that since it’s [...]

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Everything Your Company Does is Marketing

By |2022-02-28T14:48:03-05:00February 25th, 2022|Categories: Marketing|Tags: , |

I was excited to open it. The website had been compelling, and the box was beautifully designed. The product was exactly as advertised. And then I saw the sheet. It was a simple slip of paper, containing the assembly instructions, apparently cranked out on the company’s photocopier. The text was skewed on the page, so whoever [...]

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The Customer Isn’t Always Right

By |2022-09-20T09:29:11-04:00December 10th, 2021|Categories: Marketing|Tags: , |

The disagreement grew increasingly intense. His frustration was obvious as he angrily snapped, “I’m the customer! I’m always right!” I didn’t yell back. I simply resigned his business. “The customer is always right” is an outgrowth of the intense competition among early big-city retailers. 19th century titans like John Wanamaker and Marshall Field wisely emphasized customer [...]

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Creating Images More Realistic Than Photos

By |2021-12-10T09:19:21-05:00September 22nd, 2021|Categories: Photography|Tags: , , |

We’ve all heard a photo is worth a thousand words, but if you’re in the business of making or selling products, you might be surprised to learn there’s a better alternative that’s worth infinitely more than those thousand words.Marketing and advertising efforts took a giant step forward when high-quality photography became available. Photos offered not only [...]

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Are You Forgetting Your Most Important Audience?

By |2021-08-23T17:03:39-04:00August 18th, 2021|Categories: Marketing|Tags: , |

The marketing director worked hard on the new campaign and convinced the CFO to budget extra dollars for the launch. It was an exciting promotion with an impossible-to-ignore offer that was certain to boost sales to new highs. Only one problem: nobody told the sales team about it. So an hour after the email blast went [...]

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So Who Has Your Password?

By |2021-07-20T14:20:27-04:00July 15th, 2021|Categories: Marketing Assets|Tags: , , |

You’re so excited about your new website. After weeks of work, it’s just about ready to launch and the developer needs the credentials for your hosting service. That’s when you remember Larry. Ah, Larry. When you launched the current version of your website four years ago, he was your technology Larry-of-all-trades, overseeing the network and helping [...]

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What Separates an Advocate from a Vendor?

By |2021-10-13T15:18:21-04:00May 21st, 2021|Categories: Marketing|Tags: , |

I developed a better understanding of our company’s business model the morning our son and his three-week-old driver’s license crossed paths with another vehicle in a local roundabout. Our car didn’t look too good, but he was fine. The driver who hit him was also uninjured, and her car suffered the worst of the damage. Most [...]

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How Do You Know if Your Marketing Efforts are Successful?

By |2022-04-19T10:41:04-04:00January 21st, 2021|Categories: Key Performance Indicators, KPIs, Marketing, Strategy|Tags: , , , , |

It happens frequently, and it always puzzles me. During an initial conversation with a CEO or company owner, I’ll ask how well their marketing is working. And they’ll reply with something like “I guess okay” or “it seems to be” or “I’m not sure” or even just a shrug. These are companies that invest significant sums [...]

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